Terms of Service

Effective Date: 20-08-2024
Last Updated: 31-07-2026

These Terms of Service apply to streamlinexdata.com and to services provided by Streamline X Data, including custom AI software development, data analytics, business intelligence dashboards, workflow automation, fraud detection systems, reporting portals, consulting, training, maintenance, and technical support.

By approving a quotation, submitting a request, paying an invoice, using a payment link, or accessing a delivered service, the client agrees to the terms below unless a separately signed agreement states otherwise.

1. Services Covered

Streamline X Data provides business-to-business digital services. Our work may include discovery sessions, requirements analysis, data audits, dashboard development, workflow automation, AI model development, chatbot or knowledge assistant setup, fraud/risk monitoring tools, custom software, integrations, documentation, training, and support.

We do not sell physical products through this website. Digital service items listed in WooCommerce or on invoices are used to describe quote-based service engagements, milestones, support packages, or approved client work.

2. Quotes, Scope and Statements of Work

Services are delivered according to the accepted quotation, proposal, statement of work, WooCommerce order, invoice, email approval, or written project agreement. The scope may define deliverables, assumptions, timeline, required client inputs, payment schedule, support period, and acceptance criteria.

Any work not included in the approved scope may require a revised quote, separate milestone, or additional invoice. Examples include new features, extra integrations, major design changes, additional data sources, urgent delivery, or expanded support.

3. Client Responsibilities

Clients are responsible for providing accurate business requirements, timely feedback, access credentials, data files, API keys, approvals, brand materials, system details, and any legal right required to use supplied data or third-party systems.

Project timelines depend on timely client cooperation. Delays in access, approvals, testing, or feedback may extend delivery dates without making Streamline X Data responsible for delay-related losses.

4. Payments, Deposits and Milestones

Payments may be requested as consultation fees, deposits, milestone payments, monthly support fees, one-time project fees, or invoice balances. Payment amounts vary because each engagement is scoped around project complexity, integrations, data condition, delivery urgency, and support requirements.

Work may be paused if an agreed payment is late, reversed, disputed, or incomplete. Online payment links are issued only after a quote, invoice, order, or approved service scope has been created.

5. Delivery of Digital Services

Deliverables may include configured dashboards, reports, scripts, software modules, model outputs, automation workflows, documentation, exported files, credentials, training sessions, support notes, deployment guidance, or access to a hosted tool.

Unless a written agreement says otherwise, delivery is made digitally by email, shared workspace, secure link, repository, client environment, hosting account, or online meeting.

6. Revisions, Testing and Acceptance

Reasonable revisions are handled according to the approved scope. A revision means correcting or improving an agreed deliverable; it does not include new features, new business logic, additional integrations, or replacement of the original project goal.

A deliverable may be considered accepted when the client approves it, uses it in production, requests unrelated new work, or does not report a material issue within the agreed review period. If no review period is stated, the review period is 7 calendar days after delivery.

7. Data, Privacy and Confidentiality

Business data shared with Streamline X Data is used for project delivery, analysis, testing, configuration, troubleshooting, support, and agreed service purposes. Clients should not provide data they are not authorized to share.

We take reasonable steps to protect client information, but the client remains responsible for removing unnecessary sensitive data, backing up original files, managing user permissions, and complying with applicable privacy, employment, industry, and data protection laws.

8. AI and Analytics Limitations

AI models, forecasts, dashboards, and automated workflows are decision-support tools. They may produce inaccurate, incomplete, biased, delayed, or unexpected results depending on data quality, assumptions, model limitations, user instructions, and third-party systems.

Clients are responsible for reviewing outputs before using them for legal, financial, medical, employment, lending, security, compliance, or other high-impact decisions. Streamline X Data does not guarantee a specific commercial result, revenue increase, cost saving, ranking, fraud prevention outcome, or model accuracy unless expressly stated in writing.

9. Third-Party Services

Projects may rely on hosting providers, APIs, payment processors, cloud platforms, analytics tools, CRM/ERP systems, email services, open-source libraries, or client-owned software. Third-party costs, terms, outages, policy changes, access limitations, and data restrictions are outside our direct control unless specifically included in the written scope.

The client is responsible for maintaining any required third-party accounts, licenses, subscriptions, credentials, and billing arrangements unless the quote states otherwise.

10. Intellectual Property

Ownership of final deliverables is handled according to the accepted quote or service agreement. After full payment, the client receives the rights stated in the project scope for the final approved deliverables.

Streamline X Data retains ownership of pre-existing tools, reusable libraries, templates, frameworks, methods, know-how, internal documentation, generic code patterns, and non-client-specific components unless a written agreement transfers those rights.

11. Support and Maintenance

Support is provided only where included in the quote, invoice, support plan, or written agreement. Support may include troubleshooting, minor fixes, monitoring, training, documentation updates, reporting adjustments, or technical guidance.

Support does not automatically include new features, redesigns, third-party outages, major compatibility changes, hosting migrations, data recovery, security incident response, or work caused by client-side changes unless agreed separately.

12. Client Content and Compliance

The client is responsible for the legality, accuracy, and ownership of any content, data, instructions, business rules, trademarks, images, documents, or materials supplied for a project.

Clients may not use our services for unlawful activity, unauthorized scraping, spam, fraud, malware, privacy violations, infringement, deceptive practices, or systems intended to harm people or evade legal obligations.

13. Cancellations and Refunds

Cancellations and refunds are handled according to our Refund & Cancellation Policy. Because custom digital work involves labor, planning, analysis, configuration, and delivery, completed work, deposits, discovery fees, and delivered milestones may be non-refundable.

14. Limitation of Liability

To the maximum extent permitted by law, Streamline X Data is not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost revenue, lost data, business interruption, or reputational harm arising from use of the services.

Where liability cannot be excluded, our total liability is limited to the amount paid by the client for the specific service giving rise to the claim during the 3 months before the claim, unless a written agreement states otherwise.

15. Contact

For questions about these terms, contact [email protected] or use the website contact form. Billing and refund requests should be sent to [email protected].

This page is a business service policy and is not a substitute for legal advice. Clients should seek independent advice where required.